FAQ

HOW SHOULD I PREPARE FOR MY FIRST TREATMENT?

If there is anything specific you would like to inform me of, or if you have any documents, photos or videos regarding an injury you would like me to look at beforehand, please send them over to Ziggymassage@gmail.com

WHAT SHOULD I EXPECT FROM MY FIRST SESSION?

When you arrive at the location, give us a call or message and we will greet you. Once inside the studio, we start with an initial consultation and posture assessment (10 minutes). This is then followed by treatment.

IS THERE FREE PARKING?

SO15 - 2 hours of free parking along the road.
PO15 - Multiple spaces are available free of charge

WHAT IS THE CANCELATION POLICY?

Refund given if cancelling or rescheduling before 24 hours. Cancelling during the 24 hours window results in full payment. Gift Vouchers can also not be refunded.

IS A DEEP TISSUE MASSAGE PAINFUL?

There is a certain amount of pressure applied during a treatment due to the techniques used but it should not be painful. As a therapist we will work with the client to work within their pain levels to make the session as pain free and productive as can be.

WHAT SHOULD I WEAR?

Upper body – Male clients will need to remove their top before lying face down on the massage bed.

Female clients will also need to remove their tops but keep their bra on at all times before lying face down on the massage bed. Either you or the therapist can unclip/clip the bra before and immediately after the massage.

Lower body – a pair of loose-fitting shorts is fine to wear. Underwear and shorts must always be worn.

We do use towels to cover the areas I am not working on, but if you do not feel comfortable exposing skin, most techniques can be used over clothes.

I DON'T PLAY SPORTS, CAN I STILL HAVE A SPORTS MASSAGE?

Yes, of course! Overuse injuries can occur in everyday life and can also help with postural issues. Sports Massage will also make you feel amazing!

HOW DO YOU ENSURE PRIVACY?

Privacy is super important to us and we will never let you feel uncomfortable at a session! If you feel uncomfortable please let us know and we can alter the session to your preference.

When preparing to get on the treatment couch, the therapist will leave the room to allow you privacy. This will be repeated at the end of the session and we can wait outside the room as long as you need before returning.

WHAT HAPPENS AT A GAIT ANALYSIS?

After a consultation discussing your goals, we will go outside and record you running or walking from different angles with an IPAD. Once back inside, this footage will be slowed down and analysed in detail with a specialised software, to help explain the findings.

It is also recommended to bring any running shoes you have (bring all your old pairs too!) as we can read your shoes which helps gage your running pattern/issues even further.

I AM NOT SURE WHICH SESSION TO SELECT?

Don't worry, if you are not sure which session to select you can give us a call on 07500827301 where we can help select the perfect session for you and answer all your questions!

WILL I BE SORE OR ACHE AFTER A SESSION?

It is likely to feel soreness or ache after having manual treatment. This is the bodies natural reaction and is a good sign! Once you have had manual treatment a few times then you will feel less sore after.

It is also possible to bruise after a session, which again is normal if you haven't had treatment for a while.

To prevent excess ache, we recommend drinking water after the session and not exercising for a day.

WILL I NEED MULTIPLE SESSIONS?

All of our treatments work best with consistency and at the end of your session we will discuss when is best for you to next book in.